![]() Whether an organization is involved in ambulatory service, health maintenance, long-term care, or another health care service, the Baldrige Excellence Framework is a valuable tool for measuring performance and leading organizations of all sizes and levels of complexity in an uncertain environment. Each hospital and hospital system has its own unique set of needs and goals, determined in part by location, demographics, and a variety of other factors. Glenn Crotty, Jr., Executive Vice President and COO, Charleston Area Medical Centerīaldrige is adaptable and applicable in many different settings, including across the health care spectrum. ![]() Baldrige helps us to achieve our mission of ‘striving to provide the best health care to every patient every day.” – Dr. ![]() "The Charleston Area Medical Center Health System is a better organization today because we made the choice to use the Baldrige Criteria as a guiding framework for quality improvement. ![]()
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